Frequently Asked Questions

Twasel is an all-in-one platform that brings all your business WhatsApp conversations into one place: your team replies from a single screen, you send marketing campaigns, run automatic replies and a smart assistant, and follow performance with clear reports.

Yes, you need a number that belongs to your business. You connect it to the platform and it stays fully yours. Connecting takes a few simple steps from your dashboard.

Official Linking runs through WhatsApp Business by Meta and suits large campaigns and approved templates. Direct Linking works by scanning a code from your phone and starts within a minute on your current number. You can combine both methods and manage them from a single screen.

You link your existing number by scanning a code from your phone and start within a minute. It sits outside Meta's official products, so we automatically control sending limits to protect your number, and using it in line with WhatsApp policies remains your responsibility as stated in the Terms of Use.

A monthly or yearly subscription according to the plan that suits your business. With Official Linking, message fees are paid directly to Meta at its published rates; Direct Linking has no message fees.

Yes, a free trial with every feature included and no payment card required. Create your account, connect your number, and test the platform in full before choosing your plan.

Yes. You add your staff with defined roles and permissions, everyone works on the same inbox with clear distribution, and each employee sees only what concerns them.

Yes. Prepare your message, pick your audience, and send. With Official Linking, marketing messages go through Meta-approved templates to keep your number safe and its reputation intact.

An assistant that instantly answers your customers from the business information you add yourself, and smoothly hands the conversation to your team whenever a human touch is needed.

Yes. Your account is fully isolated from other subscribers, sensitive data is encrypted, and we comply with the Saudi Personal Data Protection Law. Your conversations and customer data belong to you alone.

Create your account, connect your number, and start within minutes. No paperwork and no waiting for approvals.

Yes. Upgrade any time, switch plans at renewal, and cancel with no long-term commitments. Your data remains yours under the published Terms and Refund Policy.

Email us at cs@twasel.io and we will get back to you quickly. Inside the platform you will also find a user guide and ready answers to the most frequent questions.